SHIPPING POLICY

Effective date: July 11, 2026

This Shipping Policy explains how Dan-Loc Group processes and ships orders placed through our online store.

1. Order Processing

Orders are processed after payment has been successfully authorized and the order has been accepted.

Orders are generally processed during regular business days, Monday through Friday, excluding federal holidays and other applicable closures. Orders placed on weekends or holidays will begin processing on the next business day.

Processing time is separate from shipping or transit time. During holidays, promotional periods, severe weather, or periods of high order volume, processing may take longer than usual.

2. Shipping Destinations

Available shipping destinations and delivery methods are displayed during checkout. We only ship to addresses accepted by our checkout system and shipping providers.

Some products may be subject to shipping restrictions based on their size, weight, destination, applicable laws, or carrier requirements.

If we cannot ship an order to the address provided, we will contact the customer using the contact information submitted with the order.

3. Shipping Rates

Shipping charges, when applicable, are calculated and displayed at checkout before the order is submitted.

Shipping rates may depend on factors including:

• Delivery destination;
• Package weight and dimensions;
• Selected shipping method;
• Product type;
• Carrier rates; and
• Applicable surcharges or handling requirements.

Any free-shipping promotion is subject to the terms and geographic restrictions stated in the applicable offer.

4. Estimated Delivery Times

Estimated delivery times are shown at checkout when available. All delivery dates and transit times are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be delayed by circumstances beyond our reasonable control, including:

• Carrier delays;
• Severe weather or natural disasters;
• Holidays and high shipping volumes;
• Incorrect or incomplete delivery information;
• Transportation disruptions;
• Government actions or inspections; and
• Events of force majeure.

Dan-Loc Group is not responsible for carrier delays after an order has been transferred to the shipping provider. However, customers may contact us for reasonable assistance with a delayed shipment.

5. Shipping Confirmation and Tracking

When tracking is available, a shipping confirmation containing tracking information will be sent to the email address or phone number provided with the order.

Tracking information may take some time to become active after the shipping label is created. The creation of a shipping label does not necessarily mean that the carrier has already received the package.

6. Customer Responsibility for the Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including any apartment, suite, unit, building, or access information.

Please contact us as soon as possible if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Dan-Loc Group is not responsible for delays, failed deliveries, or losses resulting from incorrect or incomplete information submitted by the customer. Additional shipping charges may apply if an order must be redirected or reshipped.

7. Delivery and Risk of Loss

A shipment may be considered delivered when the carrier’s tracking information confirms delivery to the shipping address provided with the order.

Customers are responsible for ensuring that the delivery location is secure and accessible. Where permitted by law, the risk of loss passes to the customer when the order is delivered to the address provided.

If tracking shows that a package was delivered but it cannot be located, the customer should:

1. Check the delivery area and any secure package locations;
2. Ask household members, neighbors, building staff, or property management;
3. Allow a reasonable period in case the carrier marked the package delivered prematurely; and
4. Contact the carrier and Dan-Loc Group for assistance.

8. Lost, Delayed, or Damaged Shipments

If a shipment appears to be lost, significantly delayed, or damaged during transit, please contact us promptly at ceo@danlacgroup.com and provide:

• The order number;
• The customer’s full name;
• The shipping address;
• A description of the issue; and
• Photographs of the package and product, if damaged.

Customers should retain all packaging and damaged items while a carrier claim or investigation is pending.

We will review the circumstances and, where appropriate, assist with a carrier claim. Any replacement, refund, or other remedy will depend on the circumstances, carrier findings, available inventory, our applicable return or refund policy, and the customer’s rights under applicable law.

9. Returned or Refused Packages

If a package is returned because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, or failure to collect the package, we will contact the customer after receiving and inspecting it.

Additional shipping charges may apply to reship the order. Any refund for a returned package will be handled according to our Refund or Return Policy and applicable law. Original shipping charges may be non-refundable unless the return resulted from our error or applicable law requires otherwise.

10. Split Shipments

Orders containing multiple items may be shipped in separate packages. Separate packages may arrive on different dates and may have different tracking numbers. Customers will not be charged additional shipping fees solely because we choose to divide an order into multiple shipments.

11. International Orders

If international shipping is offered at checkout, the recipient may be responsible for customs duties, import taxes, brokerage fees, and other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and must be paid by the recipient. Customs clearance may cause additional delays.

Customers are responsible for confirming that ordered products may be lawfully imported into the destination country.

12. Order Changes and Cancellations

Requests to change or cancel an order should be submitted as soon as possible. We cannot guarantee that an order can be changed or canceled after processing has begun.

Once an order has shipped, it cannot be canceled and must be handled in accordance with our applicable Return or Refund Policy.

13. Contact Us

For questions about an order or this Shipping Policy, contact:

Dan-Loc Group
725 N Drennan St
Houston, TX 77003
United States

Phone: +1 713-356-3500
Email: ceo@danlacgroup.com